Frequently Asked Questions
Find answers to common questions about our products and services.
We accept various payment methods including credit/debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. All payments are processed securely through our payment gateway to ensure your financial information is protected.
We offer a 30-day return policy for all unworn and unwashed items in their original packaging. To initiate a return, please contact our customer service team with your order number. Once we receive and inspect the returned items, we'll process your refund within 5-7 business days.
Shipping times vary depending on your location. Domestic orders typically arrive within 3-5 business days, while international orders may take 7-14 business days. Once your order is shipped, you'll receive a tracking number to monitor your delivery status. Express shipping options are available at checkout for faster delivery.
Yes, we offer free size exchanges for all products. If you need a different size, simply initiate an exchange through your account or contact our customer service team. We'll send you the new size once we receive the original item back. Please note that the item must be unworn and in its original condition with all tags attached.